Performance Pledge


  Services Performance Pledge
(1) Issue of registration cards for persons with disabilities
  • To issue registration cards for persons with disabilities within 15 working days upon receipt of the application, all necessary information and supporting documents
(2) Processing of applications for course registration under the Continuing Education Fund
  • Assessment on an application will be completed within 14 weeks upon receipt of the application, all required information and supporting documents
(3) Processing of payment for the Financial Assistance Scheme for Family Members of those who Sacrifice their Lives to Save Others
  • To issue an interim payment to a successful applicant within 7 working days upon receipt of the application, all required information and supporting documents
(4) Processing of applications and reimbursement claims / instalment payment in relation to the Community Investment and Inclusion Fund
  • Applications will be invited three times every two years
  • Applicants will be notified in writing the application results within 6 months after closing date for application and upon receipt of all required information and supporting documents
  • The 26th batch or before: grant will be disbursed to grantees within 4 months after deadline for submission of reimbursement claim forms and upon receipt of all required information and supporting documents
  • From the 27th batch onwards: grant will be released by instalments in accordance with the Approved Budget and《Notes to Grantees》
  • Visits to approved projects will be arranged within the funding period

(5) Handling of public complaints
  • All written complaints will be acknowledged in writing within 10 calendar days from the date of receipt of the complaint by the bureau
  • A substantive reply will be issued within 30 calendar days from the date of receipt of the complaint by the bureau
  • In case a full reply cannot be made within 30 calendar days, an interim reply will be made to the complainant